Cancellation and Refund Policy
Information about cancelling or rescheduling a service and requesting a refund.
1. Scope
DentistOpinion provides online dental consultation, dental report review and second-opinion or related digital services. This policy explains how cancellation and refund requests are handled for services purchased through DentistOpinion.
Please review the service description and any service-specific terms shown before making a payment.
2. Cancellation or rescheduling
- If you need to cancel or reschedule a booked consultation, contact us as soon as possible using the contact details on our Contact Us page.
- Include the name used for booking, registered email address, payment reference or Razorpay payment ID (if available), and the service booked.
- A request is not considered confirmed until DentistOpinion acknowledges it.
- Where work on a report, review or other service has already started, the amount eligible for refund may depend on the work completed and the service-specific terms disclosed at purchase.
3. Refund eligibility
Refund requests are reviewed individually. A refund may be considered in circumstances such as a duplicate payment, a payment successfully debited for a service that DentistOpinion cannot provide, or a cancellation that qualifies under the terms presented for that service.
Refunds are not automatic solely because a customer changes their mind after a digital service has been delivered or work has begun. Any applicable consumer rights under law remain unaffected.
4. How to request a refund
Contact us through the details on our Contact Us page and use the subject “Cancellation / Refund Request”. Please provide:
- Your full name and email address used for the transaction
- Service name and date of purchase
- Razorpay payment ID or transaction reference, if available
- A brief explanation of the request
We may contact you if additional information is required to verify the transaction.
5. Refund processing
Once a refund is approved, it will be initiated through the original payment method or payment provider's supported process, where available. The time for the credit to appear depends on the payment provider, card issuer or bank. We will communicate any available refund reference or status update.
If a refund has been approved but is not visible after the timeframe advised by the payment provider, contact us with the refund reference so we can assist with a status check.
6. Failed, pending or duplicate payments
If money appears to have been debited but no booking or order confirmation is received, please contact us with the transaction reference. We will check the payment status before taking further action. Duplicate successful payments for the same service will be reviewed and, if confirmed, the duplicate amount will be handled as a refund.
7. Contact
For cancellation, rescheduling or refund questions, please use our Contact Us page. Please do not send complete card numbers, CVV codes or one-time passwords.