Shipping and Exchange Policy
How our digital services are delivered and how service-related exchange requests are handled.
1. Digital services; no physical shipping
DentistOpinion currently provides online dental consultation, dental report review, second-opinion and related digital services. These services are delivered electronically or through the communication method agreed with the customer.
2. Service delivery
After payment is confirmed, our team reviews the service request and the information provided by the customer. Delivery may take place through an online consultation, email, a digital report or another method stated in the service description.
- Any estimated delivery or appointment timeline shown for a particular service will apply to that service.
- If we need additional records or information, we may contact you using the contact details you provided.
- Delivery timelines may be affected by incomplete records, the need for clarification, clinician availability or circumstances outside our reasonable control. We will communicate material delays where practicable.
- Please check your email inbox and spam/junk folder for service-related communications.
3. Exchange or change of service
Because our services are digital and may involve professional time or review of patient-specific records, physical product exchanges do not apply. If you purchased the wrong service or need to request a change before work begins, contact us promptly.
Any change to a service, transfer of payment or alternative service is subject to review and confirmation by DentistOpinion. A change is not confirmed until we respond in writing.
4. If your service has not arrived
If you have not received the expected consultation details, report or other digital service within the timeline communicated to you, contact us through our Contact Us page. Include your name, registered email address, service name, purchase date and payment reference, if available.
We will check the status and advise you of the next steps. If we are unable to provide the purchased service, your request will be handled under our Cancellation and Refund Policy.
5. Contact
For questions about service delivery or a requested service change, please use our Contact Us page. Never send full payment-card details, CVV codes or one-time passwords.